Refund policy

We value your trust and ensure quality in every outfit. However, due to the nature of our products:

 

1. Return Eligibility

 

Custom-made, made-to-order, and personalized items are strictly non-returnable. Ready-to-ship products may be considered for return only if damaged and reported within 24 hours of delivery.

 

2.Time Frame

 

Returns must be reported within 24 hours of receiving the item with photographic or video evidence.

 

3. Refund/Replacement

 

In case of a damaged item, we offer a replacement of the same product. No refunds or store credit is offered.

 

 4. Return Shipping

 

 Return shipping for damaged items will be arranged or reimbursed by Kowmari.

 

5. Alterations

 

 We provide free minor alterations in case of sizing issues on custom orders. Additional courier charges may apply.